Terms & Conditions

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.

The address of Psychologica is De Weer 82 G, 1504 AK Zaandam, registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 58275258. Should you have any questions, please do not hesitate to contact us via support@hierzitjegoed.nl. You can also reach us by phone: +31228520882.

We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 – Products
We sell Online courses and Books.

Article 2 – Registration
To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.

Article 3 – Payments
The (total) price of our Products are indicated in our webshop. You can pay on our website via Ideal, PayPal and credit cards (via Stripe)
Any shipping costs (books) will be borne by you.

Article 4 – Delivery
We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. PostNL is our fulfilment partner and handles distribution of our products. We undertake to deliver products as soon as possible. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 60 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.

Article 5 – Returns
You can always return a product (online course or book), provided you do so within 7 days of receipt (the “withdrawal Period”) . To return products, you can fill out the return-form, or send an email to support@hierzitjegoed.nl. Upon confirmation by us, you must send the product back within 7 days. We will fully refund the purchase price within 21 days after having received your returned product.

Cost for return shipments (books) shall be borne by you.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.

Article 6 – Liability
We are not liable for any damages that may be caused as a result of you using the product. Courses provided by Psychologica are not to be seen as a substitute for therapy.

However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.

Article 7 – Intellectual property
All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.

Article 8 – Complaints
If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to support@hierzitjegoed.nl. We will process your complaint as soon as possible, but in any event within 21 working days. Should it take longer to handle your complaint, you will receive a notification within 21 working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the
dispute section below.

Article 9 – Disputes

Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Noord Holland.
As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

Article 10 – Website

If the site is not functioning properly or is down, we will fix it within 60 days. Off course will we do our best to fix the problem as soon as possible.

Once the complaint has been made, we have the right to fix the problem within 60 days counting from the date of complaint.

Article 11 – Courses

The courses on this site are mere supplements, they should not be seen as replacements to face to face psychotherapeutic treatment.